Support

Frequently Asked Questions

What software is standard on my office computer?

Windows XP Professional, Microsoft Office Professional 2003, Internet Explorer, Thunderbird, Adobe Reader, Trend Micro Internet Security

Can I install other programs than those listed above?

Legally obtained software that is compatible with the above software is acceptable. Some examples of incompatible software would be other antivirus, antimalware, programs, illegal file/music sharing software, etc.

Can I use another email program?

Only Gmail and Thunderbird are supported, but you may configure your email with another program.

How do I perform Automatic Updates for Windows XP?

How to configure and use Automatic Updates in Windows XP

How do I change my password on my computer?

Change my password

What if I have a problem or question with my computer that I cannot solve myself?

Submit a support request online.

How can I speed up my computer?

5 Ways to speed up your PC

It's still slow!

Your computer may be running lots of programs without you knowing about it or you may have a software compatibility issue. Use the task manager to see what is running and you may stop some to see if it helps (Don't stop explorer.exe or Trend Micro from running). Contact Technical Support.

I can't open up a .docx file (or someone sent me a file made with Office 2007)?

Download and install Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats

I have a question about or a problem with email.

Check out the email or support request page.

I can't print.

Try turning off your printer and computer. Then, try to print again. Some more troubleshooting tips.

I have a question about Trend Micro.

Check out the Antivirus/Internet security or support request page.

How do I view the error logs in Event Viewer?

See error logs on my computer.

How do I run scheduled tasks in Windows XP, like disk clean-up or defragmenting?

How To Schedule Tasks in Windows XP

Change my email password?

See our email page.

Learn how to use Gmail?

See the Gmail help page

Import address books or email from another email program into Thunderbird?

Open Thunderbird, then click "Tools--"Import."

Learn more about Gmail and other Google Apps?

See the Google Apps Help page.

Customize Thunderbird?

Use add-ons.

Add a calendar feature to Thunderbird to manage my work schedule?

Add Lightning calendar.

Sync my Gmail calendar with Lightning?

Sync my Gmail with Lightning. After you install Lightning and the "Provider for Google Calendar" add-on to Thunderbird,

click "Calendar Settings" near the top right of your Gmail calendar,
then "Calendar," select your calendar (ex. yourfirstname@goodwillfarm.com),
scroll to the bottom of the page and select "ICAL."
Open Thunderbird, select File-->New-->Calendar-->On the Network-->Google Calendar-->
enter the ICAL address. Now you may start editing your Gmail calendar through Lightning.

Share my Gmail calendar with my coworkers?

Edit sharing settings

Share documents with coworkers?

Google Documents